We cater to the customer who wants World-Class Brands at excellent prices and those smart ones who don’t want the inconvenience and hassle of shopping around. If this sounds like you we are happy to serve you today!
Azan’s Direct assures you that your items/products are defect-free. Our 3-month Guarantee that covers both parts and labour is our way of ensuring you’re safeguarded from any potential manufacturing defects.
When it comes to delivery and installations, we’ve got it covered. Our trusted third-party contractors will take care of everything. Just make sure to use appropriate surge protectors with your appliances to ensure that our Guarantee stays intact.
We want to make sure your installation goes smoothly, so it’s important to have a certified installer on the job. Improper installation could affect our Guarantee, and we wouldn’t want that. Don’t forget to check the voltage before installation to avoid any damage to your appliances.
Our delivery and installation services don’t include additional materials or services like masonry, carpentry, plumbing, or electrical work. Before you finalize your payment and accept delivery, make sure to confirm the specs and dimensions of the product to ensure it’s the right fit for you.
While we’d love to accommodate returns, unfortunately, we’re unable to accept them. However, in the unlikely event of a manufacturer’s defect within the Guarantee period, we’ve got you covered. We’ll repair the device after a quick inspection.
If you need any inspections after the Guarantee period, it’s at your expense. Please make sure to inspect your goods right away upon delivery, as any responsibility transfers to you thereafter. We may use photos and videos of our products for marketing, and we encourage you to keep your appliances clean, maintained, and serviced as per the manufacturer’s standards.
Thank you for choosing Azan’s Direct!
To find the most current and relevant customer feedback, we recommend checking online review platforms such as Google Maps / Google My Business, or social media platforms such as Instagram – @ azansdirect.
Additionally, you may inquire with friends, family, or local communities about their experiences with our company. We continue to serve customers islandwide from Morant Point in the East to Negril in the West and everywhere in between!
Enjoy peace of mind with our comprehensive guarantee. For three months from your purchase, we cover parts and labor to repair or replace any manufacturing defects. Manufacturing defects are flaws or errors that occur during the production process. They can range from minor issues to major defects that render a product unusable Refrigerators and chest freezers with compressors receive even more protection, with six months of coverage for compressor replacement.
To ensure optimal performance and the longevity of your appliance, we recommend using a surge protector and opting for professional installation. While our guarantee provides initial support, please note that post-warranty inspections and repairs may incur additional costs.
Our guarantee does not cover everyday wear and tear or misuse, including: misuse (direct or indirect), modifications, incorrect voltage or power fluctuations, commercial use, repairs by unauthorized service agents, product accessories, rust, animal infestation, fading of material, fire, flood, or acts of God.
For any questions or concerns, feel free to contact our dedicated support team at support@azansdirect.com.
Whatsapp us directly at 876.329.9494 or Email us: sales@azansdirect.com.
We will handle the rest. Alternatively, visit the www.azansdirect.com website. We will make contact shortly thereafter to confirm availability and advise on delivery.
No, delivery fees are not included, these are calculated separately based on location across the island and are confirmed after order.
Once we confirm your product is available, we will let you know the delivery cost and schedule. Our trusted third-party contractors are here to safely and professionally bring your items from our warehouse right to your door—guaranteed! As a nice touch, the delivery team is happy to place items inside your space.
Whilst the delivery team handles your items with the utmost care, please keep in mind that we can’t be responsible for any accidental bumps or minor scratches while maneuvering your items through tight spaces into their final position. Your understanding means a lot to us. Once you’ve successfully received the items, they’re yours to enjoy. Thanks for choosing us!
Azan’s Direct may recommend and coordinate the delivery and installation on the client’s behalf. Additional carpentry, masonry, electrical, or plumbing work associated with the installation is not included as part of this service.
Currently, no. Items will be shipped direct from warehouse to your door.
We currently accept local bank transfers for payment. Once the availability of the item being purchased is confirmed (including delivery fee), once payment is confirmed your items will be shipped promptly thereafter.
We recommend using bank transfer as our primary payment method. Excitingly, we’ll soon be introducing convenient digital payment options like Lynk, along with widely accepted credit card options such as Visa and Mastercard in the near future.
We’re dedicated to making sure your experience with us is enjoyable. While we can’t accept returns, if you encounter a rare manufacturer’s defect during the Guarantee period, don’t worry – we’ve got it covered! We’ll swiftly repair the device after a quick inspection. Should you face any issues after the Guarantee period, we’re happy to recommend a suitable technician to assist you. Please note, due to storage and warehousing costs that a 10% restocking fee applies to items paid for but not delivered. Thank you for understanding! For support please email: support@azansdirect.com
