TERMS AND CONDITIONS OF SALE
Welcome to www.azansdirect.com. Please read these terms and conditions of sale carefully before placing an order. Terms and conditions are subject to change and may be updated or amended at any time without prior notice.
By placing an order with Azan’s Direct Trading Limited, receiving an order confirmation, or remitting payment, you expressly acknowledge, understand, and agree to be bound by these Terms and Conditions of Sale (hereinafter referred to as “Sale Terms”).
To purchase goods or services from us, you must be at least eighteen (18) years of age. These Sale Terms constitute a binding agreement between Azan’s Direct Trading Limited (hereinafter referred to as “We, Us, Our, Azan’s Direct”) and the purchasing customer (hereinafter referred to as “Customer, You, Yourself, Your”). Other than specially provided in a separate formal written agreement signed by both parties, these Sale Terms may not be altered, supplemented, or amended by any other document.
1. DIRECT-TO-CONSUMER OPERATIONAL MODEL & WAREHOUSE ACCESS
Azan’s Direct operates exclusively as an online warehouse distributor. By operating streamlined fulfillment hubs rather than high-overhead physical retail showrooms, we pass substantial savings directly to our customers across Jamaica. To maintain strict logistics safety, inventory control, and efficient dispatch, our fulfillment centers operate strictly as private, non-retail distribution facilities.
Public Access Prohibited: On-site customer walk-ins, drop-in consultations, physical product viewings, order counter payments, and facility pickups are strictly prohibited.
Customer Support Channels: All customer consultations, product inquiries, order processing, and post-purchase support are handled exclusively through our official online channels, website, customer hotline, and electronic mail.
Direct Delivery: By completing a purchase, you acknowledge that all items will be dispatched directly to your designated delivery address via our coordinated transport partners.
2. PRICES & PAYMENT
Website Exclusive Pricing: Prices shown on www.azansdirect.com are quoted in local Jamaican currency (JMD) and are exclusive to the website. Prices are subject to update or change without prior notice.
Delivery Fees: Quoted product prices are final item prices and do not include delivery costs. Delivery charges are calculated and presented based on your specified delivery location.
Payment Methods: We accept payment via direct bank transfer and authorized online processing. If you choose to pay using a foreign currency-denominated account, charges will be processed in local Jamaican currency at the conversion rate applied by Us at the time of order processing.
Promotions: Promotional offers, discount codes, and special pricing may not be combined with any other sale, promotion, or offer unless explicitly stated in writing.
3. FRAUD PREVENTION & SECURITY
To protect both You and Us from fraudulent activity, we reserve the right to verify transaction-related information prior to order fulfillment. By placing an order, you authorize Us to make any inquiries necessary to authenticate your identity, validate your purchase, confirm billing information, and verify payment authorization. This may include sharing relevant transaction data with licensed credit reference and fraud-prevention agencies strictly for identity verification, creditworthiness assessment, and debt recovery purposes.
4. ORDER PROCESSING & CANCELLATION
All submitted orders are subject to acceptance by Azan’s Direct and are processed within 24 hours of receipt. We reserve the right to cancel or decline any order prior to delivery. In the event of an order cancellation initiated by Us, a full refund of all funds received for that item will be promptly issued.
Non-acceptance or cancellation of an order may occur due to:
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Failed customer verification checks or unauthorized payment authorization.
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Unforeseen stock unavailability or manufacturer allocation limits.
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Errors in published pricing, product descriptions, or system technical failures.
5. PRODUCT INFORMATION & STOCK AVAILABILITY
Accuracy of Specs: Product specifications, sizes, and dimensions published on www.azansdirect.com are provided in good faith based on manufacturer information. Sizes and dimensions are approximate. Product imagery, drawings, and finish illustrations are representative and intended solely to assist your purchasing decision. Actual shades, trim finishes, or fabric patterns may vary slightly.
Inventory Dynamics: Because there is a short window between order submission and payment processing, stock availability may change. If a product becomes unavailable after payment is processed, we will notify you immediately. You may elect to receive a full refund or apply your payment toward an alternative available product of equal value.
6. CANCELLATIONS, RESTOCKING & EN-ROUTE REFUNDS
Because our automated logistics system immediately allocates inventory, warehouse staging, and transport schedules upon order confirmation.
Standard Order Cancellations: Orders cancelled after payment processing but prior to dispatch are subject to a 10% inventory administrative fee to cover warehouse staging, processing, and administrative handling.
En-Route Order Refusals & Modifications: If an order is cancelled, refused, or modified after the delivery vehicle has departed our fulfillment center, the customer may be given the option to upgrade to another model. However, all associated costs, including any upgrade price differences, actual turn-back dispatch freight costs, and pre-dispatched technician fees, must be covered by the customer. Alternatively, if a refund is issued, it will be net of the 10% administrative fee, actual turn-back dispatch freight costs, and any pre-dispatched technician fees.
30-Day Staging Limit: Items paid for and held at our fulfillment facilities past 30 calendar days from the invoice date are deemed abandoned and are no longer eligible for restocking or refund.
Final Sale Upon Acceptance: Due to health, hygiene, and strict warehouse quality control, once an item is accepted and signed for at your door, the sale is final.
7. DELIVERY POLICY & SITE ACCESS
Azan’s Direct entrusts capable, independent transport contractors for all product deliveries. Delivery teams are independent entities and not direct employees of Azan’s Direct.
Delivery Scope: Delivery teams will make every reasonable effort to safely transport your items to your door or ground-floor entryway, provided entry pathways, corridors, and doorways are clear and safely accessible.
Tight Space Maneuvering: Delivery teams reserve the right to decline moving heavy or bulky items through tight spaces, structural hazards, or stairwells if doing so presents a clear risk of property or product damage. If you request that an item be maneuvered through a tight or restricted space despite this guidance, you assume responsibility for any minor scuffs or cosmetic markings to property surfaces or product packaging resulting from that maneuver.
Customer Inspection Mandatory: Customers are strictly required to thoroughly inspect all exterior surfaces, finishes, and packaging of purchased items upon delivery before signing the delivery confirmation note. Azan’s Direct holds no liability for cosmetic exterior damage once items are successfully delivered and signed for.
Delivery Media: We reserve the right to capture delivery confirmation photos or brief footage for logistics verification and promotional purposes.
8. COORDINATED INSTALLATION SERVICES
For customer convenience, installation services for eligible home appliances are coordinated through authorized, independent contracted technicians. Azan’s Direct acts solely as a coordination facilitator and shall not be held liable for direct actions, omissions, or structural modifications performed by independent technicians.
Standard Hookup Scope: Installation services are strictly limited to direct, standard connections to existing, fully functional home infrastructure (e.g., standard water taps, accessible wall outlets, and dedicated drains within reach of standard factory hoses). Installers do not perform electrical rewiring, breaker installation, masonry, cabinet alterations, or major plumbing modifications.
Site Preparation Requirement: Customers are strictly responsible for ensuring that dedicated circuit breakers, code-compliant electrical outlets, water supply taps, and clean drainage facilities are fully installed and tested prior to the technician’s arrival. If an installation cannot be completed due to unready or non-compliant home utilities, a re-attendance dispatch fee will apply.
9. MONTH PRODUCT GUARANTEE & SERVICE PROTOCOL
Every appliance sold by Azan’s Direct is guaranteed brand new. While Azan’s Direct is a direct retailer and not the original equipment manufacturer, we prioritize customer protection and provide a 3-Month Direct Protection Guarantee covering factory manufacturing defects (parts and labor, not transport or travelling). (Note: Televisions carry a 30-day functional operating guarantee; display panel physical/screen damage is excluded once delivered and signed for).
Service & Claim Process:
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Remote Troubleshooting: If an issue arises during your guarantee window, contact support@azansdirect.com. Our technical support team will issue a case tracking number and conduct initial remote troubleshooting.
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Technical Inspection Deposit: If an on-site inspection is required, a standard service diagnostic fee applies for the technician’s visit.
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Defect Coverage: If the inspection confirms a valid factory manufacturing defect within the Guarantee period, Azan’s Direct covers 100% of the inspection deposit, replacement parts, and repair labor costs. However, transport and travel expenses to the customer’s location are not covered and remain the customer’s sole responsibility.
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Exclusions: Our Guarantee strictly covers internal factory production defects. It does not cover damage caused by improper home voltage supply, power surges (even where surge protector is used), lack of surge protection, water supply impurities, improper maintenance, neglect, or physical misuse. Post-guarantee technical inspections and repairs are strictly at the customer’s expense.
10. CUSTOMER RESPONSIBILITIES
To ensure a smooth delivery, installation, and long-term product performance, customers agree to:
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Provide accurate delivery details, phone numbers, and site contact information.
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Carefully verify item specifications, dimensions, and door/hallway clearances before placing an order.
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Thoroughly inspect all products upon arrival prior to signing delivery acceptance documents.
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Ensure all major appliances are operated on suitable, heavy-duty surge protectors.
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Ensure home voltage and electrical supply match manufacturer specifications prior to connection.
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Follow all manufacturer operating and regular maintenance guidelines to ensure product longevity.
